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Firstly I’d like to direct everyone’s attentions to the reviews below for detailed instruction on how to clear your own package without paying the absurd brokerage fees. Also, email the international store’s customer service representative!

Because this EZclear scam/company is fairly new, the companies are not yet aware that their packages are being intercepted and essentially held hostage for exorbitant fees. I reached out to the company that I purchased items for and after showing them these reviews among others they indicated that they will be looking for other couriers. The best way to express your dissatisfaction is not only to write reviews but also to contact the Store directly and warn them what is going on. Now the review itself: because this company is relatively new, the major clothing/item distributers in the UK are not aware of what is going on.

Packages that previously were delivered directly are now being intercepted and held hostages for gross fees. My goods cost roughly 40 dollars and there were $22 worth of brokerage costs associated with getting it released. Because I work regular hours I could not go to the Border Services office myself and had to pay the ransom (luckily the distributer refunded me the cost – see instruction above) Once this was paid EZCLEAR messed up again and sent the package over land instead of over air (which was promised) making a simple delivery take over a month in grand total. What a disgusting predatory service which offers zero instruction in the original email as to how to reach out to border services.

Borderline incompetent. I will be placing a complaint with the Better Business Bureau of Ontario and I advise you to do the same.

Product or Service Mentioned: Ezclear Delivery Service.

Reason of review: Pricing issue.

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LeeShopper
#1459389

The absurd rate your are referring to ranges between $8.50 - $14.99. That is at most 1 hour of minimum wage.

If you feel that that is an "absurd" amount of money take a look at what the other couriers charge for this service. UPS wanted $109 for import charges on a $300 door opener I ordered, $67.17 was the brokerage fee. While I would not self clear to save $10 I did for the $67. If you have the time to gather the paperwork, get over to border services, park, wait in line and then pay go for it!

Most people who shop on line do so to save time and avoid running around.Online retailers ship to dozens and dozens of countries. Every country has very intricate import & tax laws. It is virtually impossible for an online retailer to incorporate the ever changing rules and regs for every country into their pricing. Online retailers have three options: 1.

They can either figure out a way to calculate duty and tax rates for every country they ship to. 2. They can not to ship to certain countries. 3.

They can make the purchaser/shopper responsible for their own import charges.Online retailers actually hire companies such as Ezclear to manage duty and tax transaction in the destination country so that online retailers can focus on what they do best, sell product.

They want to sell as much as they can to anyone world wide.Experienced online shoppers know to read the fine print when it comes to duty and tax implications and also return and refund implications.Although it is not clear, the poster may also be complaining about the amount of duty and tax levied on the online order. If the poster has an issue with the duty, that complaint should go to the Federal government since the Customs Tariff legislated federally; and if the issue is with the tax rate then the complaint should be directed to the Provincial government.The posters commentsw about incepting and hostage taking is the absurd/comical part of this review.

Anonymous
to Lisa Shea #1513196

They wanted $50 for a $60 item from me. So yeah, pretty ridiculous.

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